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How to make a return.
All returns must be authorized in advance. Please obtain authorization via email prior to returning an item to ensure proper credit. Once you have called the number provided, you will receive an RA (Return Authorization). In some cases, you should return items in their original packaging. Please make sure the package is insured for the full price. You are responsible for the shipment until we receive it. We are not responsible for returns or shipping charges. Please send all returns to the address listed on the RA you received, unless you were instructed to return the item directly to the manufacturer. Include contact information, email and/or phone number. You will receive an email once your return has been credited to your account. We are committed to you, our customer - even if you make a return.

Warranty and Return Policy
We strive to provide you with the best possible warranty and return policy. All products purchased on our website are covered by the original manufacturer's warranty, which is usually 1-2 years from the date of purchase. Please check with us for the warranty policy of the specific manufacturer.

Return Policy
For returns that are not used within 30 days of delivery, we will gladly give you a full refund. For hygienic reasons, socks cannot be returned. Care products and other accessories also cannot be returned, as the amount of padding used and full functionality cannot be verified at the time of return. Therefore, resale is not possible as our products are always intended to provide 100% performance. (Limited to 30 days after delivery).
You may return most new, unopened items within 30 days of delivery for a full refund. If the return is due to an error on our part (you received an incorrect or defective item, etc), we will also cover the return shipping costs.
You should expect to receive your refund within four weeks of handing your package to the return sender, but in many cases you will receive your refund sooner. This time frame includes the time we receive your return from the shipper (5 to 10 business days), the time we process your return after we receive it (3 to 5 business days), and the time your bank processes our refund request (5 to 10 business days).
To return an item, simply log into your account, use the "Complete Order" link under the "My Account" menu to view the order, and click the "Return" button. Once we receive and process the returned item, we will notify you of the refund via email.

Favorable price adjustment
Our website gives you the assurance that you are getting the absolute lowest prices on the internet (all prices are in €-Euro).
If you have any questions, please contact us by e-mail:  [email protected]

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